What are the payment types available?

We currently accept Visa, MasterCard and American Express and PayPal.

How can I see the status of my order?

Sign in, then click on "Order Status" in the top left hand corner. From his page you will be able to find you Tracking Number as we as the Order Status.  Alternatively if you are unable to see your status contact us.

Shipping

How do I track my Shipment?

To track your delivery you will need your tracking number. This will have been provided shortly after purchase, and can find it on the Order Status page. If not please contact us, for further information. Once you have your tracking number visit the Australia post website below for more information.


If Your tracking number starts with VA then it has been shipped via Fastway Couriers - please use the below link to track your delivery. All other tracking numbers are Australia Post Deliveries.

Delivery is free for perfumes within Australia. All cosmetic purchases have a flat $29 shipping fee per shipment. All shipments outside Australia will be charged a flat rate of $15 AUD for Delivery. This will be charged at checkout or post purchase.

How long does delivery usually take after payment has been received?

As a guide for estimated transit times for express shipping, use the following:

As a guide for estimated transit times for standard shipping, use the following:

How can I change the delivery address for my account?

To change and addresses or any other information for the account, use the My Account section of the home page. This can be seen in the top left hand corner, once you are logged in. Please note that changes to delivery addresses will not impact on previously ordered products.

Returns

Bonza Spice only sells genuine original products. All fragrances are new and unopened in their original retail packaging

Bonza Spice guarantees that all perfumes and colognes sold through bonzaspice.com.au are 100% genuine. Bonza Spice will happily refund your money if you are not satisfied that the product you purchased is the genuine article.

If you have received a product that you think does not meet this standard, please contact us within 7 days of delivery.

My Account

How can I change my password for?

To change your password or any other personal information, use the My Account section on the bottom left hand side of the home page.

If you have forgotten your password, you can reset it by clicking on the "forgot your password?" link on the login page.

A confirmation email will be sent to your registered address and simply follow the links to receive your new password.

Once you have successfully logged in, you can change your password in the My Account section (see above instructions)

How can I save the products which is have found for later?

To save products for later purchase, use the My Wishlist function. This is located in "My Whislist" section of the home page. This can be seen in the top left hand corner. Simply create a wishlist, and you will be able to save products. This will allow faster access to your favorite items!

You can share these wishlists with friends and family, so that THEY know what they should be buying you!

How do I use a promotional code?

To use a promotional code, simply proceed with an order and once in My Cart you will have an opportunity to enter the promotional code on the right hand side. Once entered, the price will automatically update the cart to see the discount.

Gift Certificates

How can I use my gift card?

Please read the terms and conditions regarding the use of Gift Certificates.


What happens if what I purchase is less then the value of my Gift Card?

This is not a problem. The purchase will be deducted from the total. To see the remaining balance of the gift card login in and use the My Profile section, which appears on the bottom left hand side of the home page when logged in.

What is the difference between Perfume EDP, EDT and EDC?

The difference between EDP , EDT and EDC are the levels of actual fragrance compared with the % of alcohol which has been blended with the fragrance. This is done due to the fact that each fragrance is different and has different strengths. Most would be too strong to wear otherwise! The concentration of fragrance determines how long you can smell it, after application.

Perfume – most concentrated and longest lasting

EDP - Eau de Parfum is next strongest

EDT - Eau de Toilette is the most common type of fragrance

EDC - Eau de Cologne is the least strongest and usually lasts 2-3 hours and is the most gentle on the skin.

More information of Perfumes and Fragrances

A Guide to Wish Lists